Privacy Policy

In accordance with the provisions of Law 34/2002 of 11 July on information society services and electronic commerce, the general information regarding this website is set out below:

PURPOSE

These general terms and conditions (hereinafter, the ‘General Terms and Conditions’) govern the use of all services on this website (hereinafter ‘the Portal’) made available to internet users by www.tresgebackoffice.es. By simply using the Portal, users express their unreserved acceptance of these Terms, which may be amended by TRESGE BACK OFFICE SERVICES SLU, the owner of www.tresgebackoffice.es, at any time. Users are also subject to any specific terms, notices or regulations brought to their attention in relation to specific content or services, which shall be deemed to be in accordance with these General Terms and Conditions insofar as they do not conflict with them.

1. USER INFORMATION

TRESGE BACK OFFICE SERVICES SLU is the data controller responsible for processing the User’s personal data and hereby informs you that this data will be processed in accordance with the provisions of current data protection legislation, namely Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. Accordingly, the following information regarding the processing is provided:

Purpose of processing: to maintain a business relationship with the User. The processing operations envisaged are:

  • The sending of commercial communications via email, social media or any other electronic or physical means, whether current or future, that enables commercial communications. These communications will be sent by TRESGE BACK OFFICE SERVICES SLU and will relate to its products and services.
  • To process orders, requests or any other enquiries made by the user via any of the contact methods made available to them.
  • Send the website newsletter.

Data retention criteria: Data will be retained for as long as there is a mutual interest in maintaining the purpose of the processing; once it is no longer necessary for that purpose, it will be deleted using appropriate security measures to ensure that the data is pseudonymised or completely destroyed.

Disclosure of data: Data will not be disclosed to any third party, unless required by law.

User rights:

  • The right to withdraw consent at any time.
  • The right to access, rectify and erase your data, and to restrict or object to its processing.
  • The right to lodge a complaint with the supervisory authority (agpd.es) if you consider that the processing does not comply with current legislation.

Contact details for exercising your rights:

  • Postal address: TRESGE BACK OFFICE SERVICES SLU , AV Diagonal 612 Piso 3 Puerta 1. 08021 Barcelona.
  • Email: rrhh@tresge.es

2. MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER

By entering data into the fields on the contact form or in download forms, Users expressly, freely and unequivocally accept that their data is necessary for the provider to process their request; the provision of data in the remaining fields is voluntary. The User guarantees that the personal data provided to TRESGE BACK OFFICE SERVICES SLU is accurate and undertakes to notify the provider of any changes thereto.

TRESGE BACK OFFICE SERVICES SLU hereby expressly informs and guarantees users that their personal data will under no circumstances be disclosed to third parties (except for the use of third-party cookies, as specified in the Cookies Policy), and that whenever any disclosure of personal data is to take place, the Users’ express, informed and unambiguous consent will be sought in advance. All data requested via the website is mandatory, as it is necessary to provide the best possible service to the user. If not all data is provided, there is no guarantee that the information and services provided will be fully tailored to your needs.

3. SAFETY MEASURES

In accordance with the provisions of current data protection legislation, TRESGE BACK OFFICE SERVICES SLU complies with all the provisions of the GDPR regarding the processing of personal data under its responsibility, and explicitly with the principles set out in Article 5 of the GDPR, according to which such data is processed lawfully, fairly and transparently in relation to the data subject, and is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.

TRESGE BACK OFFICE SERVICES SLU guarantees that it has implemented appropriate technical and organisational policies to apply the security measures set out in the GDPR, in order to protect Users’ rights and freedoms, and has provided them with the necessary information to enable them to exercise those rights.

4. USE OF THE PORTAL AND SERVICES BY USERS

Unless they have obtained prior and express authorisation specifically granted for this purpose by TRESGE BACK OFFICE SERVICES SLU, users shall refrain from obtaining or attempting to obtain any type of content—whether text, graphics, drawings, sound files, images or photographs, videos, software or, in general, any kind of material accessible via the Portal or the services they use— by means other than those made available to them for this purpose or those normally used for this purpose on the Internet.

The reproduction, modification, copying, use, distribution, commercialisation, public communication or any other use of the information contained on the website www.tresgebackoffice.es (including the website’s design, layout and presentation) without the authorisation of TRESGE BACK OFFICE SERVICES SLU constitutes a breach of current intellectual property legislation.

To make it easier for you to access them, www.tresgebackoffice.es may include links to websites owned or managed by third parties. When you visit these sites, you must review and accept the terms of use of that site before using it. You also acknowledge that www.tresgebackoffice.es has no control over the content of these sites and cannot accept any liability for any material created or published by them. Furthermore, a link to a site external to www.tresgebackoffice.es does not imply that it endorses that site or the products or services to which it refers.

5. COOKIE POLICY

This website does not collect users’ personal data without their knowledge, nor does it pass such data on to third parties.

In order to provide you with the best possible service and to make the website easier to use, we analyse the number of pages viewed, the number of visits, as well as visitor activity and frequency of use. To this end, www.tresgebackoffice.es uses statistical information compiled by the Internet Service Provider.

www.tresgebackoffice.es uses cookies to collect user information. We use both first-party and third-party cookies for technical purposes (those that enable users to navigate the website and use the various options and services available on it). You can find out more by visiting our Cookie Policy.

6. DISCLAIMER REGARDING CONTENT

The company shall in no circumstances be liable, either directly or indirectly, for any content, information, communication, opinion or statement of any kind originating from the user or any other person or entity and communicated, disseminated, transmitted or displayed via this website.

7. INTELLECTUAL AND INDUSTRIAL PROPERTY

All content, as well as names, logos, trademarks and databases accessible on the Portal’s web pages, are subject to the industrial and intellectual property rights of TRESGE BACK OFFICE SERVICES SLU or of third-party rights holders. Under no circumstances does access to the Portal’s web pages imply any kind of waiver, transfer or total or partial assignment of the aforementioned rights, nor does it confer any right to use, alter, exploit, reproduce, distribute or publicly communicate the content or industrial property without the prior and express authorisation specifically granted for that purpose by the company or the third-party rights holder, except for the rights to view and make copies for the user’s personal and exclusive use, which must always be exercised in accordance with the principles of good faith and applicable legislation.

www.tresgebackoffice.es, and other names of products, services, graphics and logos are trademarks protected by TRESGE BACK OFFICE SERVICES SLU. The names of other products, services and companies mentioned in this document may be registered trademarks of their respective owners.

8. APPLICABLE LAW

In the event of any dispute or conflict regarding the interpretation of the terms set out in this legal notice, or any matter relating to the services provided on this website, Spanish law shall apply.

Data controller

  • Manager: TRESGE BACK OFFICE SERVICES SLU
  • NIF: B22837389

Purpose of processing

  • Management of contractual and service-based relationships. Monitoring and tracking of orders, deliveries and other transactions, invoicing, and issues relating to products or services, as well as maintaining contact with you.

Retention period

The period for which data must be retained by the Supplier shall be in accordance with the requirement to keep the company’s accounting and tax records at the request of the relevant public authority (Tax Agency, courts or tribunals).

Legitimacy

The data is processed on the basis of the contractual relationship between the parties.

Recipients of the data (disclosures or transfers)

The data may be transferred or disclosed, where applicable, to banks for the purpose of making collections or payments, as well as at the request of the Tax Agency, courts or tribunals.

Rights of data subjects

You may exercise your rights of access, rectification, erasure, data portability, restriction of processing or, where applicable, objection. To exercise these rights, you must submit a written request to the address given above. You must specify which of these rights you wish to exercise and must include a photocopy of your National Identity Card or equivalent identification document. If you are acting through a representative, whether legal or voluntary, you must also provide a document proving the representation and the representative’s identification document.
Furthermore, if you believe that your right to the protection of personal data has been infringed, you may lodge a complaint with the Spanish Data Protection Agency (www.agpd.es).

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